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BruinCast Help

Our apologies if you are having problems listening to or viewing the on-line presentations. This page contains some information to help you solve the most commonly encountered problems.

GETTING STARTED

What software do I need to view video streams?
Why do we use Silverlight?
Mobile content for iPhone/iPad/iTouch.

NEED HELP?

• ***Recent issue with Safari on Mac computers***

• ***Recent issue with Google Chrome on Mac computers***
Information we need to know so we can help you.
Can't view any of the videos.
Can only watch some of the videos.
Audio podcast is not complete.
Empty cache-Clear your temporary internet files.
Open a different web browser.
Restarting your computer.
Who do I contact for help?

MORE INFO

General info for faculty click here 
General info for students click here



What software do I need to view video streams?

Starting Fall 2010 BruinCast will be rolling out an enhanced video experience that use Microsoft's Silverlight. In order to view the Fall 2010 video streams that utilize Silverlight you will need to download and install the Silverlight plugin at http://www.microsoft.com/silverlight/get-started/install/default.aspx.
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Why do we use Silverlight?

Effective Fall 2009 select courses we will begin to use an alternative video streaming technology, Silverlight by Microsoft. We believe Silverlight will allow us to leverage in house programming knowledge for future enahancements. In order to view the Silverlight content you will need to install the Silverlight plugin in order to view the Silverlight content http://www.microsoft.com/silverlight/get-started/install/default.aspx. This codec allows us to offer ehanced media content as well as encode different files types.
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Mobile content for iPhone/iPad/iTouch.

Effective Winter 2011 we will be starting a pilot program for mobile content. In the first phase of this program we will be providing content to iOS devices. These are mobile Apple devices such as iPhones, iTouches, and iPads. The video content is not for download but will be streaming like the rest of our video content. Laptops and standard computers will not be able to get this content. Should you have any problems accessing the mobile content on your iOS devices please contact us at bruincasthelp@ucla.edu. Your feedback is a key factor in us successfully providing mobile content.
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Information we need to know so we can help you.

•What platform are you using-Mac or PC?
•What OS are you using and what version i.e., Windows 2000, Windows XP, Mac 10.1?
•Are you having problems on or off campus? *Where were you trying to connect? (Home, on-campus, dorms, etc)
•What internet browser are you using and what version?
•What media player are you using and what version? What plays back MP3 audio files (Windows Media Player, iTunes, Winamp or something else)?
•What course are you trying to access?
•Are you trying to access video or audio?
•What are the dates of the media you are trying to access?
•Is this a new problem or does it happen frequently?.
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Can't view any of the videos.

This can happen if you are connected wirelessly to the UCLA_WEB_RES network.  If you use the UCLA _WEB_RES network you will not be able to access the BruinCast content.  The UCLA_WEB_RES  is an open network for web and secure web-only traffic available to non-registered computers (i.e. guests, visitors, etc.).  This network only allows http traffic through.    In order to view the BruinCast content wirelessly you must change your network connection to "UCLA_WIFI_RES".  More detailed information regarding the wireless networks is available on the UCLA-Residence Hall Computing website.
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Can only watch some of the videos.

Some browsers cache websites, which means it saves some files on your machine so that it doesn't have to re-download everything when you next visit the site. When you check if a video is up and we have the place holder video "lectures are normally..." that gets cached giving the appearance that the video is not posted. To fix this, you need to clear the cache of your web browser and try the link again. Please see the Empty cache section for information on how to delete the cache.
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Audio podcast is not complete.

When a class is not recorded properly we typically reflect that on the Bruincast course web page. If there is not a note then the whole lecture should be there. There are several reasons why the downloaded file is truncated. It could be your ISP, bandwidth, browser settings, or iTunes settings. Below is a work around.

If you’re using a PC...
You can download the files by going to www.bruincast.ucla.edu , log in to your course and under the ”Audio” file you want, right click and use “save as” to save the file to your hard drive. Note the location and name of the file so you can subsequently find it.

For Macs...
Instead of right clicking press Alt + mouse click and it should download to your computer. Note the location and name of the file so you can subsequently find it. Once downloaded launch the saved file. If you continue to have problems email bruincasthelp@ucla.edu.
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Empty cache-Clear your temporary internet files.

Internet Explorer:
Internet Explorer also has the ability to force the browser to always check for the newest content. Make sure it's set to "Every time I visit the web page" or "Automatically". http://support.microsoft.com/kb/260897

FireFox (Mozilla):
http://support.mozilla.com/en-US/kb/Websites%20look%20wrong?redirectlocale=en-US&redirectslug=Web+sites+look+wrong#w_old-version-cached

Macintosh Safari users:
http://support.apple.com/kb/TA24090

Google Chrome users:
http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95582

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Open a different web browser.

Opening a different web browser and accessing the file from a different browser can also solve some issues. If you are using Internet Explorer use Mozilla or Vice Versa. .
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Restarting your computer.

If all else fails restarting you computer can be beneficial.
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Who do I contact for help?

Please contact us by email at bruincasthelp@ucla.edu.  We will answer your email as soon as possible.
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Recent issue with Google Chrome on Mac computers

Google Chrome has recently released an update for Mac that does not work with Silverlight.  You will continually be prompted to update or install Silverlight.  The best thing to do is to open up a different web browser like Safari or Mozilla FireFox to access the video content.
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Recent issue with Safari on Mac computers

This is an issue with Safari. Here is how you resolve the problem. You can also try using Firefox.

Open Safari's Menu (gear icon if Menu is hidden) and select Preferences > Security > Web Content:

verify "Enable plug-ins" as well as the "silverlight plug-in

verify "Enable Java" is checked o verify "Enable JavaScript" is checked

If one of these preferences was not already enabled, try to Sign In again.
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